Have Questions?
We’ve Got Answers.
Q: What services do you offer as a property management company?
Knightly Properties provides comprehensive management services for short-term rental properties, including listing creation, pricing optimization, guest communication, cleaning coordination, maintenance, and 24/7 support. We handle everything to maximize your rental income and ensure a smooth experience for both you and your guests.
Q: What types of properties does Knightly Properties manage?
We specialize in managing luxury short-term rentals located near beaches, ski resorts, and mountain areas. Our portfolio includes properties equipped with premium amenities like hot tubs and stunning views.
Q: How can Knightly Properties help increase my rental income?
Our comprehensive management services include strategic marketing, optimizing pricing, and exceptional guest management. These strategies consistently enhance occupancy rates and maximize revenue.
Q: What is included in your property management services?
Our services cover everything from marketing and booking management to guest communication, property maintenance, vendor coordination and cleaning coordination. We handle all the details so you can enjoy a hands-off experience. Please review our services link for full details.
Q: How do guests book a stay at a Knightly Property?
Guests can view our property listings on platforms like Airbnb and VRBO or reach out to us directly through our website to inquire about availability.
Q: What makes Knightly Properties different from other management companies?
We offer a hands-on, personalized approach with a focus on luxury and superior guest experiences. Our local presence allows us to provide faster, more tailored support compared to larger, impersonal companies.
Q: Can I still use my property when I want to?
Absolutely! We work with you to ensure your property is available for your personal use when needed.
Q: How do you ensure guest satisfaction?
We prioritize every detail of the guest experience, from seamless booking to high-quality amenities and 24/7 support during their stay.
Q: How do you determine the nightly rates for my property?
We use data-driven pricing software combined with market insights to set optimal nightly rates. This allows us to adjust prices based on seasonality, local events, and demand, ensuring you earn the highest possible revenue while keeping occupancy high. *Dynamic Pricing
Q: What is your cleaning process?
Our dedicated cleaning team follows a detailed checklist to prepare your property between guests. This includes sanitizing, replenishing supplies, and ensuring the property is in top condition. We also inspect after each cleaning to maintain high standards.
Q: How does supply ordering work for my rental property?
We will need a CC on file to order necessary supplies for your property, such as toiletries, cleaning supplies, and amenities. Typically, we’ll coordinate with you to determine what’s needed and can either handle the ordering or provide recommendations on where to purchase items. Costs for supplies are covered by the property owner. We aim to make this process hands off and seamless.
Q: Is professional photography included in the service?
Professional photography is not included in our standard service package. However, we highly recommend professional photos for maximizing your listing’s appeal. We can help arrange a photographer or recommend trusted professionals who specialize in short-term rental photography.
Q: Do you handle guest communication?
Yes, we take care of all guest communication from booking inquiries to check-in instructions, and even post-stay follow-ups. Our team is available 24/7 to address any guest concerns, ensuring a positive experience and great reviews.
Q: What if my property is damaged by a guest?
We carefully vet guests and use damage protection measures to minimize risk. In the rare event that damage occurs, we can handle claims with the rental platforms and coordinate repairs to get your property back to its original condition quickly. *The platform may need certain verification with the host as we are co-hosts.
Q: What fees do you charge?
We charge 20% of your total payout, with no hidden fees. Our transparent pricing structure covers everything from listing management to guest communication, so you only pay for results. And remember, your first month is free!
Q: What areas do you currently service?
We manage properties in the Cape Cod, the Berkshires, and Lakes region. If you’re unsure if your property is within our service area, feel free to reach out and we can discuss your options.
Q: Is there a minimum contract term?
We offer flexible contracts and do not require long-term commitments. You can cancel our services with a 30 day notice.
How do you handle guest reviews?
We work hard to provide a great guest experience, which naturally leads to positive reviews. If a guest does leave a negative review, we handle it professionally and take any necessary steps to improve future experiences. We will also work to remove the review if it falls under any violations per the platform. Our Super Host status has been achieved with the 5 star reviews.
Q: How do I get started with your property management services?
Simply contact us through our website or email us at info@knightlyproperties.com. We’ll schedule a consultation to discuss your property and customize a management plan for your needs.